Mobile money & USSD
Ask the SACCO for the correct code, charges and what to do if a transaction is not confirmed.
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DIGITAL ACCESS
Know the channel. Stay in control.
Practical guidance for using financial service channels with confidence.
Confirm the channel before you use it.
Member portal
Get the login address directly from the SACCO. This website does not ask for your password or PIN.
Explore moreHelp from a person
Ask where to get branch assistance before using a new service.
Explore moreNo verified Rugero USSD, member portal or mobile-money service is connected to this website.
When a transaction has no clear outcome.
- 01
Check the confirmation
Avoid repeating a payment until the first outcome is known.
- 02
Keep the reference
Keep the confirmation, date and amount. Do not share your PIN or OTP.
- 03
Ask for help
Use the SACCO’s or service provider’s verified support channel.
Keep a record of every transaction.
Before confirming
- Check the recipient, amount and transaction charge.
- Use the address or code confirmed by the provider.
After the transaction
- Keep the reference and confirmation of the outcome.
- If the outcome is pending, confirm it before repeating the transaction.